How do we move HR from a platform of administration and operational support to a platform of organizational change and credible activism? That is the question answered in our new four-part series on HR Transformation. In part one, Jon Younger makes the case for HR Transformation. (4 min)
Video: June 2008 Archives
We refer to the connection between a firm's market brand and behavior of internal employees and organization processes as a firm's "Leadership Brand". Wal-Mart, for example, is known for "low cost" and should build a leadership brand emphasize behaviors that reduce costs (e.g. doing process re-engineering, contracting aggressively with suppliers, and managing to a budget). Marriott, on the other hand, is known for service and subsequently seeks consistent behavior among its leaders (knowing customers, listening to customer, responding to customers, and so forth.)
Building on last month's topic,"Making the Case for Leadership", Norm Smallwood discusses the value and process of developing a formal leadership brand statement.
