One of the most critical capabilities we see in markets today is the ability to innovate. Innovation can occur in multiple areas including products, services, distribution, administrative systems, strategy, etc. But what is the discipline of innovation and how can you, as an HR manager, bring it to a company?
Dave Ulrich introduces an innovation protocol - a framework that HR professionals can bring to management teams to drive a disciplined discussion about building innovation as a capability.
All companies must understand and respond to the needs of their customers if they are to be successful. HR professionals are ideally positioned to build that capability by bringing customer information into the firm, disseminating that information throughout the firm, and using that information as the basis for integrating and coordinating the activities of their organization.
In this video, Wayne Brockbank describes the role of HR in developing a "Customer Connectivity" capability within the organization and provides examples of HR organizations that have achieved success in this area.
No one disputes that leadership matters. We recognize good leadership firsthand when a leader we admire inspires, excites, engages, or even leaves us. Beyond our personal awareness, research has shown that the quality of leadership helps meet the expectations of investors, customers, and employees. While we can stipulate that leadership matters and that we know it when we encounter it, it is much more difficult to find the elusive answer to the simple question, "What makes an effective leader?"
In their forthcoming book Leadership Code, Dave Ulrich, Norm Smallwood, and Kate Sweetman, attempt to answer that question. In a brief and clear way, the authors synthesize existing scholarly and applied research on leadership to identify the essential rules that govern what all great leaders do.
In this video, Dave Ulrich introduces The Leadership Code and describes the Leadership Code model.