An effective organization is not defined by the number of layers of management, systems in place, or head count but by ability to respond to business demands. Organization capabilities emerge when a company delivers on the combined competencies and abilities of its individuals. The individual competencies grow into organization capabilities when they stop being tied to any one individual or any one program. In this video Dave talks briefly about the 11 capabilities the RBL Group has identified that well-managed companies tend to have.
Leadership: June 2008 Archives
We refer to the connection between a firm's market brand and behavior of internal employees and organization processes as a firm's "Leadership Brand". Wal-Mart, for example, is known for "low cost" and should build a leadership brand emphasize behaviors that reduce costs (e.g. doing process re-engineering, contracting aggressively with suppliers, and managing to a budget). Marriott, on the other hand, is known for service and subsequently seeks consistent behavior among its leaders (knowing customers, listening to customer, responding to customers, and so forth.)
Building on last month's topic,"Making the Case for Leadership", Norm Smallwood discusses the value and process of developing a formal leadership brand statement.